Alright people something has gotten the internet message boards going NUTS the past two days. Apparently Sprint is now replacing defective Touch Pro’s with TP2′s! Below is what was compile from numerous forum postings and few that actually claim to work from Sprint!
Just thought I would let everyone know that I took my Touch Pro in for an insurance replacement due to problems. I was told that Sprint is trying to eliminate the Atouch Pro because of the high failure rate. For this reason they are not giving out refurbed Touch Pros anymore….but instead are upgrading people to the Touch Pro 2 instead. My new Touch Pro 2 will be available for pickup tomorrow
o chime in and back the OP, its all TRUE! I’m a Corporate Sprint Sales and Service Tech and we have the green light to exchange the TP for a New TP, Refurb/New TP2 as long as there is no signs of physical (liquid, cracks, fire) damage(depends on whats available for us to order). Its reported that the TP has a worst failure rate than the Gen 1 Instinct and Sprint rather get rid of the TP for the more stable TP2.
Understandable that you are skeptical of this but heres a few points:
1. Sprints is making a big play into the Android game, ex. HTC Hero and Samsung Moment2. With the now focused Customer Service and Retention drive, its not worth it to continue to tell a customer their 5th refurb TP should be ok and they should not experience anymore problems.
3. At this point due to the high failure rate, its cost Sprint more to pay me to replace the keyboard and screen than it does to just swap you into a new TP2. I can service 2-3 more customers and have their issue(s) addressed in that time.
4. If someone doesnt like the increase in size of the TP2, then giving them a brand new will 9 times out 10 keep them happy and Sprint can reduce the amount of new TP sitting in the warehouse collecting dust.
So YES, we are exchanging Brand New TP2′s for TP’s and best of all you dont have to come in hollering, cussing and acting crazy, just lets us know that you are having issues and thats really all it takes. I personally did 2 this evening myself, 1st one for being his 3rd TP and the 2nd one(i’m not even gonna lie), the woman was just BEAUTIFUL! Please understand that you may have to wait for it to come in but hey FREE Upgrade to TP2 is WELL worth it.
Now there is also talk floating around that Sprint’s warehouse has run out of TP2′s at the moment due to this new policy but I cannot verify or deny that claim personally. I will keep you posted with any new news found.
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