Just an update on the last post I made about Sprint swapping out tp’s for tp2’s. I took my Touch Pro to the Sprint store about a week ago to have some of the issues I was having with the phone addressed. The problems I was having are not anything new with this phone; charging issues and freezing were the primary concerns of my trip though. So all the rep did was perfom a hard reset and send me out the door.
Well I knew this would accomplish nothing but erase all of my data and leave me with the same issues I had to begin with but oh well. What did upset me was that the rep PROMISED to copy over all of my contacts to the device after the rest but failed to. So I lost all my contacts essentially for no reason and still had the issues.
After leaving the store, I immediately made a call to Customer Care and let them know the issues I was having because my trip to the store was useless. I explained to them every bug and glitch I have noticed with the phone and how upset I was that the rep lost all of my data after promising to save it. They then transferred my call over to advanced support and I went over all my issues with that rep.
The rep offered to switch out the phone and listed all the devices on the WEL list. After she named the TP2 I told her I would like that device. Of course when she tried to put the order in she advised me that they were OOS (out of stock) and had no idea when they would restock. She offered to periodically check for me and let me know the status every few days.
The last I heard from her was Saturday were she informed me once again that they were still out of stock. She told me I could still get any other device off the WEL list but I am not trying to downgrade my phone to a lesser device. I have personally been checking everyday to keep track on the status of the phone so when I get more promising news about the warehouse I will be sure to let you know.
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